Jubilee Church
Sound from Heaven Web store
Terms and Conditions of Sale
Contact Details
Organisation: Jubilee Church
Postal Address: 1169 Calle Suerte, Camarillo, CA 93012
Customer service telephone: 805-482-5424 extension 24
Customer fax number: 805-482-7869
Return Policy
Sound from Heaven appreciates your business and wants you to be pleased with the products that you purchase from us! In the event you are unhappy with your merchandise once you receive it, we will be happy to offer you a refund or merchandise credit (less shipping). Returns must contain a copy of your invoice/receipt.
Full refund or credit (less shipping) will be issued for merchandise returned within 30 days. Please note that refunds can take 4-6 weeks to process. Refunds will not be issued for merchandise returned after 30 days.
Returned merchandise must be in original unused condition. No credit or refund will be issued for items that you have used and/or damaged. Unacceptable merchandise will be returned to you with an explanation and your credit card will be billed for the cost of shipping.
Compact discs may be returned if unopened. If you receive a compact disc that is defective, it may be exchanged for the same title only.
• Include your packing slip and/or order number.
• Return your items within 30 days of delivery date.
Simply pack the product securely with the packing slip and ship to:
Sound from Heaven Web Store
c/o Jubilee Church
1169 Calle Suerte
Camarillo, CA 93012
NOTE: Original and return shipping costs will not be refunded.
Damaged or Defective Items
If you have received damaged, defective, or incorrectly shipped merchandise, please notify our Customer Service Department and we will replace or refund your order right away.
Payment Options
We accept Visa, MasterCard and Discover
Encryption and Secure Ordering
We take every precaution to ensure the protection of your information. Our website uses SSL secured (128 Bit) encryption to transmit sensitive data. When you submit your information through our website, you can rest assured that your information is protected both online and offline.
How do you know your browser is in Secure Mode?
Any browser in secure mode will display a site address beginning "https://" rather than the standard "http://". When you see the "s," you know your browser is in secure mode.
In addition, most browsers indicate SSL encryption by displaying a specific icon. In Microsoft's Internet Explorer, you'll see a padlock symbol in the lower left corner of your browser window when the browser is in secure mode. If you're using Netscape, look for a padlock in the lower left corner of your browser window: it is open in standard mode and closed in secure mode.
Shipping and Handling
Orders are shipped between 2 and 4 business days after they are placed. For purposes of shipping, business days are Monday through Friday only. Orders placed on Friday, Saturday or Sunday will be shipped on Monday or Tuesday.
Shipping Charges (Domestic and International)
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Basic (3-9 days)
Features: Delivery Confirmation
Average shipping time: 3 to 9 business days
Note: Also ships to Puerto Rico and U.S. territories.
Product Per Order
All Shippable Products $5.90
Expedite (2-3 days)
Features: Order Tracking and Delivery Confirmation
Average shipping time: 2 to 3 business days
Note: Ship within the United States
Product Per Order
All Products $11.65
Express (1 day)
Features: Order Tracking and Delivery Confirmation
Average shipping time: 1 business day
Note: Ship within the United States
Product Per Order
All Products $25.15
World mail Canada (4-6 weeks)
Note: Ship to Canada
Product Per order
All Products $10.25
World Mail (4-6 weeks)
Note: Ship to most International destinations
Product Per Order
All Products $11.75
Additional Information
Orders are generally shipped within two business day from the time the order is placed.
Order Cancellation Policy
Items enter the shipping process immediately when you confirm an order. Therefore, after you have placed an order, the only way to cancel is to return the items you do not want for a refund minus the shipping costs. See our return policy for more information.
Backorders
Occasionally, we may run out of stock of the item requested. If this should happen, we will ship the remaining portion of your order according to our regular shipping practices and we will notify you of the backorder as indicated by your shipment acknowledgement.
Once the backordered item is in stock, we will ship it to you immediately via Basic Shipping at no additional cost. However, if you require that the item be shipped via 2nd Day Air or Next Day Air, we will require that you pay the costs of the expedited shipping.
Contact us
For non-order specific inquiries, please email us at media@jubileechurch.org
For ordering related issues, please send a message to us by clicking here. Order related phone inquiries should be directed to 1-805-482-5424 ext .24
Privacy Policy
Your privacy is important to us, so we do everything possible to protect any information provided to us online. The following policies are meant to help you enjoy the time you spend here.
Information Collection and Use
Sound from Heaven & Jubilee Church are the sole owner of the information collected on this site. We will never sell, share or rent your information to others.
Links
Our website may contain links to other sites. We are not responsible for the privacy practices of other sites. For this reason, we recommend that you read the privacy statements of each website that collects identifiable information.
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